LED Lighting FAQs
Everything You Need to Know
FAQ
KML provides customized selection recommendations based on the scenario's function, combined with environmental conditions such as temperature, humidity, and protection requirements.
We support small-batch customization with a minimum order quantity of 50 sets. This meets needs such as trial sales and project replenishment orders while lowering the barrier to entry for partnerships.
48 hours for design, 7 days for samples, 7 days for rush orders, and 30 days for bulk orders, ensuring efficient project delivery.
We offer a five-year warranty on core components, 24-hour after-sales response, and rapid troubleshooting and resolution.
Customization covers scene adaptation, parameter functions, appearance and installation. Specifically, we can customize the lamp's lighting effect design, dimming mode, protection level, size, color, bracket, and more to meet the personalized needs of different scenarios.
Custom products also come with a 5-year warranty on core components. If a quality issue arises, we will respond within 24 hours and, after testing and confirmation, provide a free replacement or repair to protect our customers' rights.
Yes. Our products have obtained multiple international certifications, including SAA, CE, and RoHS. When exporting, we will provide the corresponding certification documents based on the specific requirements of the importing country to ensure smooth customs clearance.
We can assist in arranging logistics, or the customer can designate a specific logistics provider. Ocean freight times vary depending on the destination, but generally take 20-30 days to Europe and the United States, and 7-15 days to Southeast Asia. Please contact our dedicated customer service for details.
Payment methods include T/T and L/C. Trade terms can be negotiated between both parties using common terms such as FOB, CIF, and EXW, flexibly meeting diverse trade needs.
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Contact us
Contact person: Ricky
Tel: +86 18898734807
E-mail: info@kmlled.com
WhatsApp: 18898734807
Add: Room302, No.6, HengTang Road, YanChuan community, YanLuo street, BaoAn district, ShenZhen.